Enterprise Success Manager

Ontic

Enterprise Success Manager managing client relationships and driving platform adoption for Ontic’s Protective Intelligence technology. Supporting Fortune 5000 clients with a focus on retention and success.

Posted 6/1/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform
Own client communication to ensure a streamlined client experience
Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities. Coordinate with Sales colleagues to execute on those opportunities
Forecast client renewals, ensuring retention
Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions
Work collaboratively to address client challenges with a sense of urgency
Seek out opportunities to help the growing Client Success team scale efficiently with tools like Salesforce, Pendo, Domo, JIRA

Requirements

What you’ll need

4+ years of experience in Customer Success, Client Success, Client Services, with a SaaS company at an enterprise level
Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities
Ability to work independently and as part of a team in a fast-paced environment
Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives
Familiarity with tools like Salesforce, Pendo, Domo, JIRA, ChurnZero
Corporate Security or Executive Protection acumen is a plus
Willingness to travel up to 30%, based on business needs

Benefits

Comp & perks

Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessClient SuccessClient ServicesSaaSForecastingRetention

Soft Skills

Organizational skillsMultitaskingIndependenceTeam collaborationCommunication skillsPresentation skillsSense of urgency