Drive strong platform adoption by aligning Ontic capabilities to customer security objectives and operational workflows
Proactively track customer health, usage, and outcomes, intervening early to mitigate risk
Deliver value-based conversations, including enablement sessions and executive business reviews
Own renewal forecasting and execution for your book of business, carrying a renewal and upsell target
Lead renewal conversations, negotiations, and contract execution in partnership with Sales
Identify, qualify, and progress expansion opportunities across additional Ontic products and services
Act as a strategic advisor to customers, helping them maximize ROI while positioning new solutions that support their evolving needs
Serve as the voice of the customer internally, influencing product direction, services strategy, and go-to-market priorities
Maintain accurate forecasting, account plans, and activity tracking in Salesforce
Partner cross-functionally with Sales, Support, Product, and Services to resolve challenges and drive outcomes
Contribute to scaling the Client Success function through process improvement and tooling (SFDC, Pendo, Jira, Domo, etc.)

Requirements

2+ years of experience in Customer Success or Account Management with ownership of renewals and upsell targets
Experience managing a portfolio of customers and balancing retention, growth, and adoption priorities
Comfort leading commercial conversations with senior stakeholders
Strong organizational skills and the ability to manage multiple accounts with competing priorities
Excellent communication skills, including executive-level presentations
SaaS experience required; security, intelligence, or executive protection domain experience is a strong plus
Familiarity with tools such as Salesforce, ChurnZero, Pendo, Jira, Domo, and modern AI productivity tools

Benefits

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementrenewal forecastingupsell strategiesportfolio managementprocess improvement

Soft Skills

organizational skillscommunication skillsnegotiation skillsstrategic advisoryexecutive-level presentations