Own the strategic relationship with a portfolio of high-value Fortune 500 clients
Serve as the main point of contact post-sale, ensuring alignment with client business objectives
Act as a strategic advisor and tactical partner, guiding clients through platform optimization and maturity
Drive platform adoption, ensuring clients realize measurable business value
Proactively identify opportunities for Ontic to solve additional pain points and help clients scale their protective intelligence programs
Build success plans, map value drivers, and track ROI to strengthen business cases for renewal and growth
Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders
Challenge clients thoughtfully when needed—presenting data, trends, and best practices that guide better outcomes
Forecast, manage, and own renewals, ensuring seamless continuation of service
Partner with Sales to identify expansion opportunities and co-create account growth strategies
Track account health signals and proactively mitigate risks to retention
Serve as the voice of the client internally, influencing product roadmaps, service offerings, and strategic initiatives
Collaborate with Product, Engineering, Sales, and Marketing to ensure a coordinated approach to client satisfaction and innovation
Contribute to scaling internal systems and workflows (e.g., SFDC, JIRA, Pendo) to drive efficiency and repeatability
Help define and refine playbooks, onboarding frameworks, and client communication models

Requirements

10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients, the last 3-4 years focused on delivery value to high profile strategic accounts
Proven track record of managing complex, high-touch client relationships and delivering strategic value
Strong executive presence with the ability to engage and influence C-suite stakeholders
Confident leading both strategic planning and hands-on tactical execution
Exceptional communication, facilitation, and presentation skills
Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions
Consultative mindset with strong business acumen and problem-solving skills
Familiarity with tools like Salesforce, JIRA, Gainsight, ChurnZero, and Pendo is a plus
Added bonus would be experience in the corporate security space
Willingness to travel up to 30%, based on business needs

Benefits

Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessStrategic Account ManagementSaaS platformsB2B solutionssecurity-related solutionsbusiness acumenproblem-solving

Soft Skills

executive presencecommunication skillsfacilitation skillspresentation skillsconsultative mindsetstrategic planningtactical execution