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About the role
Key responsibilities & impact- Act as the first point of contact for customer inquiries via email.
- Handle and follow up daily customer inquiries for both in-store and online platforms in a timely and professional manner.
- Manage customer complaints effectively and provide the best appropriate solutions to meet both customers’ needs and business objectives.
- Offer exceptional & courteous services to our members and provide support to our regional markets.
- Work closely with different internal departments on pre-sale and after-sale issues.
Requirements
What you’ll need- 1–2 years CS experience (e-commerce/call centre preferred)
- Customer-oriented mindset with good written communication manner
- Fluent in spoken and written Chinese (Cantonese & Mandarin) AND good command of spoken and written English – both are required
- Self-disciplined and highly responsible.
- Basic MS Office skills (Excel, Word, PowerPoint)
Benefits
Comp & perks- Provide clear, timely, and professional responses to customer questions regarding orders, deliveries, products, and post-sales issues.
- Maintain good communication with external warehouse and delivery teams to ensure orders are packed well and delivered on time.
- Support ad-hoc projects as assigned by supervisor.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencee-commerce experiencecall center experiencewritten communicationMS OfficeExcelWordPowerPoint
Soft Skills
customer-oriented mindsetself-disciplineresponsibilitycourteous serviceproblem-solvinginterpersonal skills