OnTheList

Customer Care Coordinator – Contract

OnTheList

contract

Posted on:

Location Type: Remote

Location: Hong Kong

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Act as the first point of contact for customer inquiries via email.
  • Handle and follow up daily customer inquiries for both in-store and online platforms in a timely and professional manner.
  • Manage customer complaints effectively and provide the best appropriate solutions to meet both customers’ needs and business objectives.
  • Offer exceptional & courteous services to our members and provide support to our regional markets.
  • Work closely with different internal departments on pre-sale and after-sale issues.

Requirements

  • 1–2 years CS experience (e-commerce/call centre preferred)
  • Customer-oriented mindset with good written communication manner
  • Fluent in spoken and written Chinese (Cantonese & Mandarin) AND good command of spoken and written English – both are required
  • Self-disciplined and highly responsible.
  • Basic MS Office skills (Excel, Word, PowerPoint)
Benefits
  • Provide clear, timely, and professional responses to customer questions regarding orders, deliveries, products, and post-sales issues.
  • Maintain good communication with external warehouse and delivery teams to ensure orders are packed well and delivered on time.
  • Support ad-hoc projects as assigned by supervisor.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencee-commerce experiencecall center experiencewritten communicationMS OfficeExcelWordPowerPoint
Soft Skills
customer-oriented mindsetself-disciplineresponsibilitycourteous serviceproblem-solvinginterpersonal skills