OnTheClock

Implementation Specialist

• Drive product adoption and conversion within the assigned book of business by conducting 1:1 onboarding sessions and delivering customized trial setups.
• Initially, may require outbound recruitment and ‘selling’ to entice customers to participate in the program.
• Configure account settings and load employees.
• Provide best practice recommendations by industry and size of workforce.
• Conduct demos and ‘how-to sessions’ to gain customer understanding.
• Monitor accounts for inactivity, re-engage customers.
• Answer product questions via email, chat, or video calls.
• Provide training sessions for additional admins, managers, and employees (if necessary) to gain adoption

Customer Success – Implementation Specialist