Ontario Medical Association

Director

• Provide strategic leadership for government relations at three levels of government
• Lead an experienced team and external advisors to deliver initiatives and activities
• Liaise with internal stakeholders to identify strategic business priorities and government-related issues
• Develop and execute the OMA’s government relations strategies to influence government policy and budget planning
• Manage relationships with key government stakeholders and identify engagement opportunities
• Oversee grassroots advocacy campaigns and special projects, determine goals, deliverables, success indicators and milestones
• Delegate preparation of speaking notes, briefing notes, invites, emails, etc. and evaluate outcomes
• Develop briefs, position papers and messaging and ensure alignment with government relations mandates
• Direct staff activities, monitor workloads, performance and adherence to policies
• Prepare and manage government relations and advocacy budgets
• Identify opportunities to improve government relations and advocacy initiatives

Senior Director, Government Relations and Advocacy

Support Engineer

• Leading end-to-end Service Desk operations ensuring timely resolution of incidents and requests in line with SLAs, KPIs, and ITSM best practices, defining the vision, roadmap, and performance standards while driving a shift to self-service models, automation, and continuous improvement to align with enterprise goals and enhance staff experience.
• Partnering with business and Technology leaders to align services with organizational goals, shaping digital support strategy, and influencing service investment decisions.
• Leading transformational improvements to Service Desk delivery by adopting automation, AI/ML, and data-driven insights to enhance efficiency, predict and prevent disruptions.
• Driving a culture of continuous service improvement using data-driven insights, process refinement, automation, and staff feedback loops.
• Overseeing asset lifecycle management and collaborating with cross-functional teams to forecast support needs and optimize Service Desk tool and technology investments.
• Managing vendor relationships and budgets related to Service Desk tools and platforms.
• Leading or collaborating on enterprise-wide service improvement programs, incident reduction initiatives, and technology change implementations impacting staff experience.
• Leading Service Desk projects, determining project scope, timelines, risks, and stakeholders. Monitoring progress and reporting outcomes transparently.

Senior Director, Government Relations and Advocacy

Director, Technical Support