IT Technical Account Manager

Onsite Computing, Inc.

IT Technical Account Manager building relationships with small to mid-sized business clients at managed IT services provider. Focusing on client satisfaction, contract renewals, and upselling additional services.

Posted 7/8/2026full-timeCorona • California • 🇺🇸 United StatesJuniorMid-Level💰 $30 - $36 per hourWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Serve as the main point of contact for assigned client accounts
Build strong, long-term relationships with business owners, executives, and internal IT teams
Conduct regular check-in calls, site visits, and quarterly business reviews
Coordinate with internal technical teams to ensure client needs are met
Help manage renewals, contract changes, and service plan adjustments
Identify opportunities for additional services, projects, or upgrades
Assist with onboarding new clients and supporting transitions
Attend client meetings and local business events representing Onsite Computing
Collaborate with Solution Architects, Project Managers, and Security specialist to help draft scopes of work and align goals and milestones to business needs.
Support other business needs as required in a small team environment

Requirements

What you’ll need

2+ years' experience in account management, customer success, sales support, or client services (MSP preferred)
Experience in managed IT services, IT consulting, or technology sales
Solid understanding of IT services, cybersecurity, cloud, and compliance
Strong communication and relationship building skills
Highly organized with strong follow up and attention to detail
Professional, reliable, and client focused
Ability to work independently and as part of a team
Comfortable working with small to mid-sized business clients
Knowledge of the ITIL 4 Framework
Experience working with CRM systems (HubSpot, Salesforce, etc)
Experience working with Ticketing systems, Document Management, and RMM Tools (Autotask, Datto, IT Glue, etc)

Benefits

Comp & perks

Competitive salary based on experience
Performance incentives and growth opportunities
Vacation paid time off
40 hours of paid sick time annually
Cellphone reimbursement
Holiday paid time off
401k with company matching
Medical and Dental Insurance
Hybrid work environment
Opportunity to grow into senior account management or client success leadership roles
Supportive, collaborative team environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer SuccessSales SupportIT Services UnderstandingCybersecurity KnowledgeCloud Services KnowledgeCompliance KnowledgeITIL 4 FrameworkTicketing Systems ExperienceDocument Management Experience

Soft Skills

Strong Communication SkillsRelationship Building SkillsHighly OrganizedAttention to DetailClient Focused