onpreo

Customer Success Manager, Full- or Part-time

onpreo

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • As the point of contact for product and technical questions at onpreo, you ensure that our customers and users love our product and company.
  • You develop solutions to sustainably train customers in the effective use of our product.
  • You continuously increase customer value by initiating upsells and cross-sells for our SaaS solutions.
  • Together with the Product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot).
  • You coordinate a seamless onboarding and provide comprehensive coaching for new customers.
  • You communicate and coordinate your customers' requests to our Product team, making a decisive contribution to the continuous improvement of our software.
  • Together with the team, you further develop the infrastructure for our Customer Success department (expanding the ticketing system, knowledge base, FAQs, etc.).
  • You qualify existing customers for upsell potential and present new products and features to them.
  • You act as a partner and technical advisor to our customers regarding the use of our software.
  • You communicate with customers by phone or via the ticketing system to resolve inquiries and technical issues quickly.

Requirements

  • You think entrepreneurially and give your all at work because you want to make an impact and see results quickly.
  • You are software-savvy and ideally have initial experience with software solutions such as Userpilot or Intercom.
  • You can identify where processes can be made more efficient and are comfortable addressing these opportunities.
  • Customer contact is not new to you and you enjoy communicating with customers.
  • You are open, empathetic, communicative, and enjoy customer interaction.
  • You work in a structured way and are very reliable.
  • You have a solution-oriented mindset and show initiative.
  • You speak fluent German.
Benefits
  • Young company, lots of potential, a great vote of confidence — ideal conditions if you want to grow professionally and personally, develop, and leave your mark on the success of a fast-growing company.
  • Be part of the digital transformation of the real estate industry, one of the largest industries in the world.
  • An international, supportive, and motivated team that looks forward to welcoming you and enjoys regular team events.
  • An inspiring company culture built on shared values such as drive, positivity, progress, and “Deliver Wow”.
  • With “onpreo Flex” you decide where you are most effective.
  • Our remote work policy includes the option to work from home or from any location within the United Kingdom or the European Economic Area.
  • Two Impact Days that you can use to make a difference for the environment and society. One day is for an individual project and one is for a company-wide initiative! #SocialResponsibility.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
entrepreneurial mindsetcommunicationempathycustomer interactionsolution-orientedinitiativestructured workreliability