onpreo

Customer Success Manager – Voice AI Focus

onpreo

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Responsible for product and technical inquiries related to Voice AI solutions, ensuring high customer satisfaction and product adoption
  • Develop, optimize and maintain Voice AI workflows, including prompt design, speech recognition, and natural interaction
  • Support and train customers to effectively use Voice AI and SaaS products, including onboarding and coaching
  • Analyze user feedback and performance data to continuously improve product quality, language models, and customer success processes
  • Work closely with product and engineering teams to advance Voice AI features and automate internal workflows
  • Identify upsell and cross-sell opportunities and actively contribute to expanding existing customer relationships
  • Contribute to building out customer success infrastructure, e.g. by creating knowledge bases, FAQ systems, and Voice AI demos
  • Provide technical customer support via phone, voice calls, or ticketing systems to resolve technical issues promptly and competently

Requirements

  • Interest in artificial intelligence (AI), especially Voice AI technologies and the development of generative speech systems
  • Some professional experience in Customer Success, Account Management, or a comparable customer-facing role
  • Experience with Voice and AI platforms such as fonio, vapi ai, retell ai, ElevenLabs, Deepgram, or similar tools is a plus
  • Strong affinity for software and ideally hands-on experience with SaaS tools like Userpilot, Intercom, or similar systems
  • Entrepreneurial mindset, high self-motivation, and a drive to achieve tangible results and measurable customer success
  • Ability to analyze processes, identify improvement opportunities, and implement them constructively
  • Enjoy interacting and communicating directly with customers, combined with empathy, openness, and a strong service orientation
  • Structured, reliable and solution-oriented work style with high initiative
  • Excellent written and spoken German and English
Benefits
  • Young company, 100% remote, high level of trust — ideal conditions if you want to grow professionally and personally, develop your skills, and make a mark on the success journey of a fast-growing company.
  • Be part of the digital transformation of the real estate industry, one of the world's largest sectors.
  • An international, supportive and motivated team that looks forward to welcoming you and regular team events.
  • An inspiring company culture grounded in shared values such as drive, positivity, progress and "Deliver Wow".
  • With "onpreo Flex" you decide where you work most effectively.
  • Our remote work policy allows you to work from home or from any location within the United Kingdom or the European Economic Area.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Voice AIspeech recognitionnatural interactioncustomer success processesprompt designgenerative speech systemsprocess analysisimprovement implementation
Soft skills
customer satisfactioncustomer relationship managementself-motivationservice orientationcommunicationempathystructured work stylesolution-oriented