onpreo

Customer Success Manager – Voice AI Focus

onpreo

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Responsible for product and technical inquiries related to Voice AI solutions, ensuring high customer satisfaction and product adoption
  • Develop, optimize and maintain Voice AI workflows, including prompt design, speech recognition, and natural interaction
  • Support and train customers to effectively use Voice AI and SaaS products, including onboarding and coaching
  • Analyze user feedback and performance data to continuously improve product quality, language models, and customer success processes
  • Work closely with product and engineering teams to advance Voice AI features and automate internal workflows
  • Identify upsell and cross-sell opportunities and actively contribute to expanding existing customer relationships
  • Contribute to building out customer success infrastructure, e.g. by creating knowledge bases, FAQ systems, and Voice AI demos
  • Provide technical customer support via phone, voice calls, or ticketing systems to resolve technical issues promptly and competently

Requirements

  • Interest in artificial intelligence (AI), especially Voice AI technologies and the development of generative speech systems
  • Some professional experience in Customer Success, Account Management, or a comparable customer-facing role
  • Experience with Voice and AI platforms such as fonio, vapi ai, retell ai, ElevenLabs, Deepgram, or similar tools is a plus
  • Strong affinity for software and ideally hands-on experience with SaaS tools like Userpilot, Intercom, or similar systems
  • Entrepreneurial mindset, high self-motivation, and a drive to achieve tangible results and measurable customer success
  • Ability to analyze processes, identify improvement opportunities, and implement them constructively
  • Enjoy interacting and communicating directly with customers, combined with empathy, openness, and a strong service orientation
  • Structured, reliable and solution-oriented work style with high initiative
  • Excellent written and spoken German and English
Benefits
  • Young company, 100% remote, high level of trust — ideal conditions if you want to grow professionally and personally, develop your skills, and make a mark on the success journey of a fast-growing company.
  • Be part of the digital transformation of the real estate industry, one of the world's largest sectors.
  • An international, supportive and motivated team that looks forward to welcoming you and regular team events.
  • An inspiring company culture grounded in shared values such as drive, positivity, progress and "Deliver Wow".
  • With "onpreo Flex" you decide where you work most effectively.
  • Our remote work policy allows you to work from home or from any location within the United Kingdom or the European Economic Area.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Voice AIspeech recognitionnatural interactioncustomer success processesprompt designgenerative speech systemsprocess analysisimprovement implementation
Soft Skills
customer satisfactioncustomer relationship managementself-motivationservice orientationcommunicationempathystructured work stylesolution-oriented