OnMed

Head of Hardware and Tech Operations

OnMed

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $200,000 - $220,000 per year

Job Level

Lead

Tech Stack

CloudCyber SecurityIoT

About the role

  • Technology Scouting & Evaluation
  • Identify, research, and select cutting-edge medical devices (Bluetooth, IoT, sensor-based) that align with product and clinical requirements.
  • Partner with vendors to assess product capabilities, interoperability, and long-term viability.
  • System Design & Integration
  • Architect and document integration pathways between medical devices, power systems, and software applications (embedded, mobile, and cloud).
  • Collaborate with firmware, software, and cloud engineers to define communication protocols, data handling, and API requirements.
  • Ensure reliable power delivery and fail-safe operation through optimal hardware design (including power strips, UPS, and redundancy systems).
  • Testing & Validation
  • Lead hardware validation, performance benchmarking, and environmental stress testing.
  • Oversee interoperability testing between hardware and software platforms, including latency, data accuracy, and security.
  • Develop automated test plans and validation frameworks in alignment with IEC 60601, ISO 13485, and other relevant standards.
  • Compliance & Documentation
  • Ensure all selected devices and systems meet regulatory, safety, and cybersecurity requirements for medical deployments.
  • Produce technical documentation for engineering, operations, and compliance teams.
  • Leadership & Cross-Functional Collaboration
  • Mentor junior engineers and contribute to organizational technical strategy.
  • Act as the primary liaison between hardware, software, operations, and clinical teams.
  • Power Distribution & Cable Management
  • Redesign wiring infrastructure for CareStations supporting multiple devices to improve organization, safety, and maintenance access.
  • Engineer optimized power distribution layouts, cable routing, and grounding strategies in compliance with IEC 60601, NEC, and other applicable standards.
  • Implement solutions that ensure redundancy, clean wiring aesthetics, and minimal downtime during servicing.
  • Lead & Scale Operations
  • Own the end-to-end technical support and field operations strategy for global hardware deployments.
  • Build a world-class support organization, including 24/7 helpdesk, tiered escalation teams, and onsite field engineering.
  • Develop operational frameworks to ensure uptime, reliability, and SLA compliance across enterprise accounts.
  • Act as the executive escalation point for key enterprise customers.
  • Partner with client IT/OT teams (e.g., Siemens, GE, Fortune 500 enterprises) to align support delivery with their business needs.
  • Technical Excellence
  • Oversee diagnostics, troubleshooting, and resolution of hardware and software issues across Care Stations
  • Define and standardize root cause analysis and incident management processes.
  • Partner with engineering and product teams to feedback systemic issues and drive continuous improvement.
  • Perform other related role’s responsibilities as assigned

Requirements

  • Strong technical expertise, including a thorough understanding of the latest technologies, security principles, and protocols with knowledge of computer forensic tools, data loss prevention methods, and disaster recovery methods Proven track record of selecting and deploying Bluetooth-enabled or IoT-based medical devices in production environments. Ability to design and scale technical operations and infrastructure. Ability to clearly articulate security and risk-related concepts to non-technical stakeholders Customer-focused mindset with a commitment to service excellence Proven ability to build collaborative relationships and influence strategic direction Effective planning and project management capabilities Adaptability to thrive in fast-paced, high-energy, and dynamic environments Exceptional problem-solving skills and ability to work in fast-paced, cross-disciplinary teams. Strong technical foundation in hardware systems, IoT/connected devices, or enterprise endpoints. Demonstrated experience managing enterprise clients with mission-critical systems. Proven track record of scaling customer support