Vice President

• Develop strategic client strategies across different verticals and client groups, cultivating c-suite relationships and long-term success plans.
• Own the end-to-end client lifecycle intimately—from client activation through renewal—ensuring seamless delivery, and sustained value realization.
• Drive organic growth and upsell opportunities through data-driven insights, impact story, understanding of client objectives, and a deep grasp of consumer needs.
• Partner closely with clients to maximize the impact of CareStations in the clients’ catchment areas – local community, employee base, patient population, etc.
• Coach and empower clients to take full ownership of CareStation performance, utilization, and steerage—fostering accountability for community and captive populations.
• Deliver on revenue targets and key KPIs, including client retention, upsell, and lifetime value.
• Support business development and account growth, as needed.
• Partner with Sales, Marketing, and Operations to design and deliver solutions tailored to both client and consumer impact.
• Build, mentor, and lead a high-performing Client Management team.
• Collaborate with Sales to align client strategies with broader business objectives.
• Establish and continuously improve scalable processes for success planning, MBRs, QBRs and KPI reporting.

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