Manager

• Plan and oversee the delivery of IT services, including help desk support, system administration, and user support functions.
• Develop, implement, and manage scalable service models and instill best practices to ensure efficient and consistent service delivery.
• Ensure the reliability, performance, and security of IT infrastructure (networks, servers, cloud services, etc.).
• Manage IT service budgets, procurement of software/hardware, and asset lifecycle tracking.
• Manage vendor relationships and service level agreements (SLAs) to ensure quality and cost-effective IT services.
• Collaborate with other technical leaders to understand their IT needs and implement solutions that align with organizational goals.
• Ensure compliance with internal policies, data privacy regulations, cybersecurity standards, and industry best practices.
• Develop and maintain documentation related to systems, policies, and procedures.
• Lead and mentor a team of IT support professionals, including training, and professional development.

Manager, Tech Services

Wholesale Manager

Risk Analysis Manager – Counterparty Credit Risk Reporting

Safety Assurance and Certification Manager

Senior Manager, Program Efficiency – Delivery Manager

Manager, Strategic Accounts