Field Engineer

• Serve as the initial point of contact for all field support issues through multiple channels including chat, calls, and emails
• Ensure that issues are logged, investigated, and resolved in a timely manner by addressing them if possible, escalating more complex technical incidents to appropriate teams, and following up until the problems are resolved
• Provide on-call support on rotation
• Document and update support tickets, incident reports, Standard Operating Procedures, and other internal documents as issues arise
• Install, configure, and maintain hardware, software, and network devices including Commercially available and custom OnMed specific Software and devices
• Configure and deploy Network hardware (e.g., Ubiquity Gateways and managed switches), decommission and recycle old hardware
• Work with vendors and third-party support as needed to fix remote devices
• Perform such other duties as may be assigned from time to time

Technical Field Support Specialist

Field Service Technician

Field Service Engineer

Field Service Engineer

Retrofit Field Engineer

Field Service Technician