Client Management Director
OnMed
full-time
Posted on:
Location Type: Hybrid
Location: White Plains • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $165,000 per year
Job Level
Lead
About the role
- Champion the end-to-end client experience with designated accounts, ensuring alignment with OnMed’s vision and strategic goals.
- Build and nurture strong relationships with key client stakeholders, serving as the primary point of contact for escalations and strategic discussions.
- Drive client loyalty and reduce churn through proactive engagement and high client retention.
- Develop deep insights into the client profiles, goals, and challenges to craft tailored strategic account plans that maximize value.
- Collaborate cross-functionally with the Sales, Marketing and Operations teams to ensure seamless delivery of all contracted products and services.
- Partner with the Implementation Manager to successfully onboard all new clients.
- Drive all client-related initiatives, opportunities, and issues, coordinating with internal teams for high-quality execution and resolution.
- Serve as a trusted advisor, supporting patient engagement activities and working closely with clients to promote CareStation utilization.
- Monitor utilization, performance and impact metrics for assigned clients to manage risk and deliver insights through storytelling.
- Leverage data and work with community resources to create strategies that amplifies impact and the performance of the CareStation.
- Partner with Marketing on community marketing opportunities.
- Lead client-sponsored events, partnerships, and promotional initiatives to enhance client engagement.
Requirements
- Bachelor’s degree in business administration, sales, or a related field
- At least 10 years of experience in client management, account management, or related fields
- At least 2 years in strategy consulting with a focus on business growth and expansion
- Proven success maintaining high client retention rates and expansion of existing business.
Benefits
- comprehensive healthcare benefits
- unlimited PTO
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client managementaccount managementstrategy consultingbusiness growthbusiness expansiondata analysisperformance metricsrisk managementstrategic planningclient retention
Soft skills
relationship buildingcommunicationcollaborationproblem-solvingclient engagementtrustworthinessproactive engagementstorytellingleadershipevent management
Certifications
Bachelor’s degree in business administrationBachelor’s degree in salesBachelor’s degree in related field