Online Filings

Customer Support

• Deliver outstanding customer service via phone, email, and online chat, ensuring clients have the best experience possible
• Serve as an escalation point for complex issues, providing clear solutions and maintaining customer satisfaction
• Relay customer feedback for product improvements, identify issues affecting the customer experience and recommend solutions, escalate bugs to the Tech Support team
• Assess, process, and resolve refund requests in line with company policies, balancing customer experience with business objectives
• Communicate refund decisions effectively, offering alternatives where appropriate to retain customers
• Develop strong knowledge of Online Filings’ products to provide accurate information, understand customer needs, and upsell relevant services
• Maintain accurate records of customer interactions and actions taken
• Resolve or escalate customer complaints promptly and efficiently

Customer Experience Specialist

Full-stack Engineer

• Lead the technical design and development of scalable, secure web applications and APIs, driving best practices across the development lifecycle.
• Oversee system architecture decisions, ensuring alignment with business goals and scalability requirements.
• Mentor and guide junior developers, fostering a collaborative learning environment.
• Design and build RESTful API endpoints using NodeJS and Express, including detailed API documentation.
• Design, optimize, and maintain complex SQL data models, ensuring efficient data structures, query performance, and reliability.
• Develop responsive and performant front-end applications using ReactJS, focusing on UX/UI best practices.
• Architect and maintain integrations with external APIs such as AWS, Stripe, Zendesk, Twilio, Google Analytics, Google Ads, HMRC, etc…
• Enforce code quality through rigorous reviews, automated testing, and CI/CD processes.
• Collaborate with cross-functional teams to gather requirements, set timelines, and deliver high-quality solutions on schedule.
• Stay ahead of industry trends, introducing innovative tools and technologies to enhance development efficiency.

Customer Experience Specialist

Senior Software Engineer