Onit

Product Manager

• Deeply understand Onit’s core products (ELM, CLM) and legal operations trends; translate insights into product vision and enhancements.
• Collaborate with leadership to define strategy and design roadmaps for integrated, configurable solutions across product lines and acquisitions.
• Work closely with engineering, design, GTM, customer success, and implementation teams to deliver intuitive, automated user experiences.
• Break down and prioritize features addressing legal bottlenecks (contract automation, risk alerts, SLA tracking, AI insights).
• Partner with engineering and implementation to ensure scalable, secure, compliant delivery and support certification tracks.
• Communicate impact-driven milestones and performance to executives and ensure product direction supports business goals.

Account Executive

• Primary owner of customer relationship and account strategy
• Be a trusted advisor to customers while developing relationships with multiple stakeholders
• Accountability for customer retention and subscription renewal process
• Conduct quarterly customer business reviews
• Manage customer issue escalation process, as required
• Partner with Marketing in the development of customer references, testimonials and events
• Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
• Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
• Participate in industry conferences, trade shows and other opportunities for customer interaction

Product Manager

Senior Enterprise Account Executive