Onit

Customer Success Manager

Onit

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 per year

About the role

  • Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth
  • Lead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours)
  • Monitor customer health and usage trends to identify risk and opportunity, and take proactive action to drive engagement
  • Build strong relationships with key stakeholders (e.g., Legal Ops, Finance, IT) and serve as a trusted advisor
  • Develop product expertise and guide customers to maximize the impact of Onit’s solutions
  • Partner effectively within a team environment to ensure consistent, high-quality customer experiences
  • Navigate and resolve challenges by coordinating across customer and internal teams
  • Collaborate cross-functionally with Implementation, Support, Marketing, Product, and Account Management to deliver a seamless customer experience

Requirements

  • Bachelor’s degree or equivalent professional experience
  • 2+ years of experience in Customer Success, Account Management, or Implementation
  • Experience in a SaaS or technology environment
  • Experience managing multiple customers or priorities simultaneously
  • Strong communication and cross-functional collaboration skills
  • Experience working with customer stakeholders (e.g., Legal Ops, Legal, Finance, and IT)
  • Comfortable working in a fast-paced, evolving environment
  • Strong understanding of SaaS metrics and how they relate to customer outcomes (Preferred)
  • Experience building or improving customer success programs or scalable engagement initiatives (Preferred)
  • Experience using customer data or health metrics to drive decisions and identify risk (Preferred)
  • Background in legal technology or workflow automation platforms (Preferred)
Benefits
  • Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
  • Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
  • Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
  • Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
  • Income Protection: 100% employer-paid life and disability insurance.
  • Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
  • Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
  • Community Engagement: One paid volunteer day each year to give back to the community.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaScustomer successaccount managementimplementationcustomer data analysishealth metricsworkflow automation
Soft Skills
communicationcross-functional collaborationrelationship buildingproblem-solvingcustomer engagementproactive actionteamwork
Certifications
Bachelor’s degree