Solutions Engineer

• Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Senior Solution Engineer will have the following responsibilities and duties:
• Provide advanced technical support to clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions.
• Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.
• Collaborate closely with internal teams, including Engineering, Product Management, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.
• Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.
• Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals.
• Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.
• Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.

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