Customer Success, CS
Onimusic
full-time
Posted on:
Location Type: Hybrid
Location: Nova Lima • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Onboarding and Integration: Ensure the client has a positive experience from the start. Collect strategic information via onboarding forms and briefings.
- Relationship Management: Act as the primary point of contact, monitor client satisfaction, and build long-term relationships to increase LTV.
- Demand Management: Track deadlines and deliverables, coordinate priorities with the team, and document feedback and opportunities for improvement.
- Retention and Expansion: Work on contract renewals, identify upsell and cross-sell opportunities, and implement strategies to increase customer retention.
Requirements
- Previous experience in Customer Success, Customer Service, or Account Management.
- Experience with management tools such as ClickUp, Notion, CRM, or similar platforms.
- Basic knowledge of paid traffic, digital marketing, or performance marketing.
- Negotiation skills and objection-handling experience focused on customer retention.
Benefits
- Commission
- Parking
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successcustomer serviceaccount managementdigital marketingperformance marketingnegotiationobjection handling
Soft skills
relationship managementclient satisfactionstrategic information collectionteam coordinationcustomer retention