Onimusic

Customer Support

• Onboarding and Integration: Ensure the client has a positive experience from the start. Collect strategic information via onboarding forms and briefings.
• Relationship Management: Act as the primary point of contact, monitor client satisfaction, and build long-term relationships to increase LTV.
• Demand Management: Track deadlines and deliverables, coordinate priorities with the team, and document feedback and opportunities for improvement.
• Retention and Expansion: Work on contract renewals, identify upsell and cross-sell opportunities, and implement strategies to increase customer retention.

Customer Success, CS