ONI

Hardware Integrations – Automation Engineer

ONI

full-time

Posted on:

Location Type: Hybrid

Location: 🇬🇧 United Kingdom

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Job Level

JuniorMid-Level

Tech Stack

AssemblyPythonServiceNowSQL

About the role

  • Support production by building sub-assemblies and assisting with hands-on hardware assembly to relieve manufacturing capacity constraints and accelerate training.
  • Support in resolving gaps and ensure software vs hardware issues are clearly distinguished.
  • Support root cause analysis of system failures through in-house testing, remote diagnostics, and collaboration with software and product teams.
  • Assist in ticket triage related to new product issues to ensure fast, accurate escalation and closure.
  • Contribute to internal documentation, fault-finding guides, and work instructions based on early product learnings.
  • Assist in automation to increase operational efficiency and workflows
  • Own and manage the customer ticketing system end-to-end, ensuring timely resolution, clear ownership, and accurate, consistent metadata logging for actionable insights.
  • Act as the bridge between customers, field service engineers, and software teams to distinguish hardware, software, and IT-related issues.
  • Deliver hands-on service support including diagnostics, repairs, scheduled preventative maintenance, and on-site or remote troubleshooting.
  • Prepare and file repair and maintenance reports in line with internal reporting standards.
  • Analyze fleet and service data to identify trends in failures, system usage, customer behaviour, and service contract churn.
  • Proactively segment the customer base by health, satisfaction, and renewal likelihood.
  • Gather and report structured customer feedback to the Senior Manager, Operations relating to experience, new feature requests, and product improvements.
  • Develop and recommend data-driven strategies to improve service contract renewals in collaboration with the commercial team.
  • Build and maintain automation, dashboards, and KPI reporting for service performance, escalations, and recurring issues.
  • Generate regular reports on ticket trends, root causes, and product reliability to inform quality, engineering, and product roadmaps.
  • Contribute to the internal knowledge base including troubleshooting guides, FAQs, and service workflows.

Requirements

  • 2+ years’ experience in a hands-on hardware engineering, production, test, service, or mechatronics role, ideally within scientific instruments, automation, robotics, or complex electromechanical systems.
  • Strong hardware engineering foundation with experience in assembly, test, fault-finding, and root cause analysis of electro-mechanical, optical, or precision systems.
  • Proficient coding and automation skills (e.g., Python, MATLAB, LabVIEW, C/C++, or similar) with experience automating tests, data capture, reporting, or system integrations.
  • Experience working at the interface between software and hardware teams, with the ability to clearly distinguish, diagnose, and communicate software vs. hardware issues.
  • Strong data analysis capability using Excel, Python, SQL, or BI tools to identify failure patterns, system performance trends, and insights.
  • Ability to build and maintain dashboards, KPIs, and automated reporting across service, production, and product reliability metrics.
  • High attention to detail with strong discipline around documentation, metadata accuracy, and reporting standards.
  • Excellent communication skills with the ability to translate between hardware, software, operations, and commercial teams.
  • Self-driven, highly organized, and able to prioritise, chase, and drive closure across multiple teams and workstreams.
  • Commercially aware, comfortable engaging with customers on technical performance, value, and support options as the role matures.
  • Previous exposure to scientific instrumentation, life sciences tools, automation equipment, or complex systems.
  • Hands-on experience in hardware assembly, test, validation, or production support within a regulated or quality-controlled environment.
  • Familiarity with manufacturing quality processes, traceability, non-conformance handling, and root cause analysis.
  • Comfortable working across production, NPI, and early service support environments.
  • BSc (or equivalent) in Engineering, Physics, Computer Science, Mechatronics, Robotics, or a related technical discipline (or equivalent practical experience).
  • Experience using and maintaining ticketing, asset, or issue-tracking systems (e.g., Zoho Desk, Jira, ServiceNow, Zendesk, or similar) for logging faults, tests, and repairs.
  • Comfortable delivering hands-on service activities including diagnostics, repairs, and preventative maintenance as the role transitions into service.
Benefits
  • 💰 Competitive Compensation We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.
  • 🌴 Time Off That Counts 28 days of annual leave plus bank holidays and 4 dedicated wellbeing days!
  • 💪 Onsite Gym Facilities Stay active and energized with our convenient onsite gym, promoting your overall health.
  • 🩺 Private Healthcare and Dental Coverage Your health matters to us. Access top-notch medical and dental services, ensuring your well-being is in good hands.
  • 🤝 Inclusive Culture Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.
  • 🧠 Health Assured Your mental health is essential. Access our comprehensive mental health support services for a balanced work-life experience.
  • 🏦 People’s Pension Secure your future with our pension scheme, investing in your financial well-being beyond the workplace.
  • 🎁 Perks at Work Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
hardware engineeringassemblytestfault-findingroot cause analysisautomationPythonMATLABLabVIEWC/C++
Soft skills
communication skillsattention to detailorganizational skillsself-drivenability to prioritizecollaborationcustomer engagementdiscipline around documentationproblem-solvingdata analysis
Certifications
BSc in EngineeringBSc in PhysicsBSc in Computer ScienceBSc in MechatronicsBSc in Robotics