OneVision Resources

Partner Success Manager

OneVision Resources

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $92,600 - $118,800 per year

About the role

  • Keeping each Partner and their entire organization engaged, after their onboarding; however, this starts from the get-go (i.e. once they sign on the dotted line)!
  • You’ll quickly build relationships with owners/senior stakeholders on their team to then lead them through a structured transformation journey from onboarding to full adoption of OneVision’s Platform Services model
  • Making sure each Partner is actively selling membership subscriptions to their clients (this is how we make money)
  • Identifying upsell opportunities and closing partners on platform add-ons and package upgrades
  • Ensuring that each Partner remains committed to our platform and continuous improvement when implementing platform SOP’s and best practices (this often takes coaching, motivating, change management, and driving accountability)
  • Reaching beyond just the business owner to establish and nurture deep relationships with key individuals across each Partner company, converting them into OneVision advocates
  • Working with our other Partner Development and Product Management teammates to stay up to date on changes to our platform and roll out to Partners
  • Collaborating with internal teams (Support, Sales, and Marketing, to name a few) to ensure alignment, share feedback, and deliver a consistent Partner experience
  • Establishing goals, tracking milestones, and delivering regular progress updates to ensure Partner success, retention, and growth in service-related revenue streams

Requirements

  • 5+ years of experience in client success, consulting, sales management, sales training, or similar roles – ideally within the technology integration, trades, SaaS, or professional services industries
  • Demonstrated success working directly with owners/operators of small to mid-sized businesses
  • The ability to lead organizational change (i.e. change management) with the precision and agility of a kung fu fighter – while skillfully navigating the emotional and complex terrain that comes with it
  • An intimate understanding of sales processes, service operations, team dynamics, and customer support systems
  • Comfort with up to 15% domestic travel for in-person face time with Partners and at industry events
  • The willingness to iterate quickly and often - each of our Partners (B2B customers) is different, with varying needs and dynamics.
  • The ability to make informed, independent decisions about how to juggle multiple projects and priorities (you’ll have a lot of Partners competing for your time and attention)
  • The ability to improvise in front of complete strangers
  • The ability to navigate ambiguous situations and circumstances
  • A rabid, borderline freakish ability to understand and interpret human emotions and motivations
  • The ability to drive impactful and proactive communication
  • The ability and willingness to use both soft and hard persuasive strategies
  • The ability to virtually/remotely develop meaningful rapport and relationships
  • A systematic and organized approach to your work
  • A confident, polished presence
  • The ability to shift seamlessly between meetings/collaborative sessions and periods of focused, independent work
  • A willingness to voice your opinion and engage in thoughtful internal debates - may the best idea win! Check your ego at the door
  • A reliable work ethic and focus on delivering results, whatever it takes
  • A strong desire to be a team player - we are all in this together.
Benefits
  • Competitive salary
  • 100% company-paid medical insurance premiums
  • Eligibility for dental, vision, short-term disability, and life insurance
  • Flexible time off policy
  • Employee funded 401K plan
  • Remote work-friendly--we’re a fully distributed team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successsales managementsales trainingchange managementsales processesservice operationscustomer support systemsproject managementB2B salesSaaS
Soft Skills
relationship buildingcoachingmotivatingdriving accountabilitycommunicationorganizational skillsadaptabilityemotional intelligencedecision makingteam collaboration