Principal Technical Trainer, Content Developer

OneTrust

Principal Technical Trainer developing scalable technical education for OneTrust’s AI-ready governance platform. Delivering live training, hands-on labs, and release-synchronous learning content for customers and partners.

Posted 8/20/2026full-timeMontana • 🇺🇸 United StatesLead💰 $90,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and delivering technical education, including instructor-led training and hands-on labs, while effectively translating complex product functionalities into actionable learning experiences. Proven ability to manage project timelines, collaborate with diverse stakeholders, and contribute to scalable education programs in SaaS environments.

Highest-signal resume keywords

Technical Training DevelopmentInstructor-Led Training DeliverySaaS Customer EnablementProject Execution SkillsAgile Content Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Instructional DesignCourse DevelopmentAssessment DevelopmentWorkflow-Based TrainingHands-On LabsLearning Content CreationMicrolearning IdentificationScenario-Based Knowledge ChecksContent Quality StandardsRelease-Synchronous Updates

Soft Skills

Excellent CommunicationStakeholder ManagementFacilitation SkillsMentoring OthersInfluencing Content Quality

Tools & Technologies

AI Tools for Content Development

Industry Keywords

SaaSEnterprise SoftwareGlobal Education ProgramsCustomer ActivationPartner Enablement

About the role

Key responsibilities & impact

Lead the design, development, and delivery of technical education for OneTrust customers and partners
Deliver instructor-led and virtual instructor-led training
Facilitate persona-, use-case-, and workflow-based instruction for technical, global, and mixed-experience audiences
Guide learners through platform tasks, troubleshooting, and best practices
Design, build, and maintain full-course technical learning content across digital and live formats
Convert product, subject-matter-expert, and release inputs into scalable learning experiences
Create instructor materials, learner resources, modular content, release-synchronous updates, and delta training
Design and maintain hands-on labs for repetitive workflows, failure points, and real-world scenarios
Develop assessments, scenario-based knowledge checks, and applied learning activities
Evaluate product changes, determine training impacts, and update assets within release timelines
Collaborate with Product, Engineering, Support, Sales, Marketing, Legal, and education stakeholders
Use AI tools to accelerate content development while maintaining quality and consistency
Track requirements and dependencies, deliver on schedule, and manage concurrent priorities
Drive customer and partner activation, adoption, self-sufficiency, satisfaction, retention, and expansion outcomes

Requirements

What you’ll need

Bachelor’s degree in Instructional Design, Education, or a related field
7+ years of experience in technical training, instructional design, or course development in SaaS or enterprise software environments
Proven experience delivering instructor-led training and building full-course learning content for external audiences
Experience creating customer-facing education, not internal-only training
Ability to translate complex product functionality into clear, actionable learning experiences
Experience building hands-on labs and workflow-based training
Experience developing assessments aligned to learning objectives and outcomes
Strong project execution skills and ability to manage work across timelines and dependencies
Excellent facilitation, communication, and stakeholder management skills
Ability to operate in high-volume, release-driven environments
Experience in SaaS customer or partner enablement
Experience supporting certification programs and structured learning tracks
Familiarity with agile and rapid content development methodologies
Experience identifying microlearning opportunities from learner behavior and support insights
Experience contributing to scalable, global education programs
Experience mentoring others and influencing content quality and standards

Benefits

Comp & perks

Comprehensive healthcare coverage
Flexible PTO
Equity RSUs
Annual performance bonus opportunities
Retirement account support
14+ weeks of paid parental leave
Career development opportunities
Company-paid privacy certification exam fees
Office-first culture with meaningful opportunities to collaborate and celebrate in person