Principal Technical Trainer, Content Developer

OneTrust

Principal Technical Trainer developing customer and partner education for OneTrust’s AI-ready governance platform. Creating scalable courses, hands-on labs, assessments, and release-synchronous learning content.

Posted 8/18/2026full-timeRemote • Montana • 🇺🇸 United StatesLead💰 $90,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering technical education, including instructor-led training and scalable learning experiences. Proficient in developing assessments and hands-on labs while managing project timelines and collaborating with cross-functional teams.

Highest-signal resume keywords

Technical Training DevelopmentInstructor-Led Training DeliverySaaS Customer EnablementProject Execution SkillsAgile Content Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignCourse DevelopmentAssessment CreationHands-On Lab DesignMicrolearning DevelopmentWorkflow-Based TrainingLearning Effectiveness MeasurementContent DevelopmentLearning Management SystemsTechnical Education Design

Soft Skills

Excellent CommunicationStakeholder ManagementFacilitation SkillsMentoring OthersInfluencing Content Quality

Tools & Technologies

AI Tools for Content DevelopmentLearning Management SystemsDigital Learning PlatformsVirtual Training ToolsCollaboration Software

Industry Keywords

SaaSEnterprise SoftwareGlobal Education ProgramsCertification ProgramsRelease-Driven Environments

About the role

Key responsibilities & impact

Lead the design, development, and delivery of high-impact technical education for customers and partners
Deliver instructor-led and virtual instructor-led training
Facilitate persona-, use-case-, and workflow-based instruction for technical and global audiences
Guide learners through platform tasks, troubleshooting, and best practices
Design, build, and maintain full-course technical learning content across digital and live formats
Convert product, subject-matter-expert, and release inputs into scalable learning experiences
Create instructor materials, learner resources, modular content, microlearning, and delta training
Design and maintain hands-on labs for repetitive workflows, failure points, and real-world scenarios
Create assessments, scenario-based knowledge checks, and applied learning activities
Evaluate product changes and update training assets within release timelines
Measure learning effectiveness and continuously improve content using feedback, delivery insights, and support trends
Collaborate with Product, Engineering, Support, Sales, Marketing, Legal, and education stakeholders
Use AI tools to accelerate content development
Write requirements, track dependencies, manage concurrent priorities, and deliver on schedule

Requirements

What you’ll need

Bachelor’s degree in Instructional Design, Education, or a related field
7+ years of experience in technical training, instructional design, or course development in SaaS or enterprise software environments
Proven experience delivering instructor-led training and building full-course learning content for external audiences
Experience creating customer-facing education, not internal-only training
Ability to translate complex product functionality into clear, actionable learning experiences
Experience building hands-on labs and workflow-based training
Experience developing assessments aligned to learning objectives and outcomes
Strong project execution skills and ability to manage timelines and dependencies
Excellent facilitation, communication, and stakeholder management skills
Ability to operate in high-volume, release-driven environments
Experience in SaaS customer or partner enablement
Experience supporting certification programs and structured learning tracks
Familiarity with agile and rapid content development methodologies
Experience identifying microlearning opportunities from learner behavior and support insights
Experience contributing to scalable, global education programs
Experience mentoring others and influencing content quality and standards

Benefits

Comp & perks

Comprehensive healthcare coverage
Flexible PTO
Equity RSUs
Annual performance bonus opportunities
Retirement account support
14+ weeks of paid parental leave
Career development opportunities
Company-paid privacy certification exam fees
Remote work arrangement indicated by 'Working@ Instruction: Remote' and 'Home Office - Missouri'
Diverse and inclusive work environment