Senior Specialist, ET & Sales Support

OneTrust

Sales operations specialist supporting Spine contracts, pricing, billing, and revenue processes at Johnson & Johnson’s Orthopaedics business. Improving sales support systems and customer transaction accuracy.

Posted 8/5/2026full-timeRaynham • Massachusetts, Pennsylvania • 🇺🇸 United StatesSenior💰 $79,000 - $127,650 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in contract management, pricing, and billing processes within the medical device industry, while effectively collaborating with cross-functional teams to enhance operational efficiency and customer experience.

Highest-signal resume keywords

Contract ManagementPricing AnalysisSalesforce CRMData AnalysisProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract AdministrationBilling ManagementData Quality ManagementMicrosoft ExcelOperational Efficiency

Soft Skills

Strong Communication SkillsOrganizational SkillsProblem-Solving SkillsAttention to DetailCustomer-Focused Mindset

Tools & Technologies

Microsoft OfficeSalesforce

Industry Keywords

Medical Device IndustryRevenue ManagementCross-Functional CollaborationCustomer ContractingSales Support Processes

About the role

Key responsibilities & impact

Manage contract workflows, including agreements, renewals, and amendments, ensuring compliance with internal policies, contract requirements, and business procedures
Liaise between Deal Desk, Contract Management, Offer Development partners, and the Field Sales Organization to facilitate agreement execution
Manage contract, pricing, billing, and revenue-related requests supporting Spine sales execution and customer needs
Investigate and resolve pricing, billing, invoicing, and revenue discrepancies across multiple business systems
Partner with Sales, Customer Service, Account Management, Contract Management, and other cross-functional teams to resolve issues and improve operations
Maintain data quality and support reporting activities for business decision-making and process visibility
Identify process improvement opportunities and support initiatives that enhance operational efficiency and customer experience
Support sales support platforms through system administration, user access management, and operational support
Lead process optimization, automation, and technology-enabled sales operations initiatives
Improve case-to-invoice enablement, billing, and sales support processes for accuracy, compliance, operational effectiveness, and customer experience

Requirements

What you’ll need

A minimum of a bachelor's degree required
Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook
Strong written and verbal communication skills, with the ability to collaborate across all organizational levels
Ability to work independently while partnering with cross-functional teams and external customers
Experience working with data, performing basic analysis, and using Excel to support business decisions
Strong organizational skills and ability to manage multiple priorities and meet established timelines
Ability to analyze business processes and identify operational improvements and efficiencies
Strong attention to detail and commitment to data accuracy and quality
Customer-focused mindset with problem-solving and issue-resolution skills
Working knowledge of the medical device industry, including customer contracting, pricing, and revenue-related processes
Experience with cross-functional teams such as Contract Management, Offer Development, Sales, Customer Service, Finance, Supply Chain, or Marketing
Experience with Salesforce or other CRM platforms
Experience supporting billing, invoicing, contract administration, or sales support processes
Prior experience in the Spine medical device business
Experience in analytics, operations, customer support, or commercial support roles
Experience identifying and implementing process enhancements
Ability to adapt to changing business priorities and navigate ambiguity in a fast-paced environment

Benefits

Comp & perks

Retirement plan (pension)
Savings plan (401(k))
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
10 days Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Inclusive interview process and accommodation support for applicants with disabilities