Define and communicate a compelling technical product vision focused on improving patient experience and engagement
Develop and manage technical roadmaps that translate feedback, research, and business objectives into actionable plans and measurable outcomes
Oversee the full lifecycle of technical product capabilities, from ideation to continuous improvement
Identify new opportunities to streamline care pathways, improve communication, and remove friction points
Work closely with business stakeholders, compliance teams, and third-party partners to ensure solutions support unmet customer needs, industry regulations, and strategic business objectives
Manage product backlogs, feature prioritization, sprint planning, and delivery ceremonies, ensuring timely and efficient releases
Uphold privacy and regulatory standards, including HIPAA and other patient data compliance requirements
Define and track key performance metrics for your product area aligned to strategic objectives
Build and nurture strategic relationships with technology vendors and partners to maximize platform value and quality of service
Cultivate a culture of empathy, equity, and inclusion

Requirements

Bachelor’s degree in a technical, healthcare, or business discipline required; advanced degree preferred
Minimum of 6 years of experience in product management, with a strong emphasis on patient experience, healthcare, or digital platforms
Expertise in developing, launching, and iterating digital solutions including familiarity with journey mapping, UX design, data analytics, and technology implementation
Experience working in regulated healthcare settings and understanding of HIPAA and patient privacy regulations is highly preferred
Exceptional stakeholder management and executive communications skills, with an ability to translate complex technical and process concepts into actionable business outcomes
Preferred experience in cloud software solutions related to Patient Support Programs, Call Center Activity & Management, Patient or Field CRM, Pharmacy Management & Dispensing, US Healthcare Electronic Health Records (EHR), Practice Management, Medical Billing, or E-Prescribing
Preferred experience in change management and adoption programs within digital or data transformation

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

product managementdigital solutionsjourney mappingUX designdata analyticstechnology implementationchange managementadoption programscloud software solutionspatient data compliance

Soft skills

stakeholder managementexecutive communicationsempathyequityinclusion