Associate Director, Patient Experience Excellence – Marketing and Branding Strategy
OneTrust
full-time
Posted on:
Location Type: Hybrid
Location: Titusville • New Jersey, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $122,000 - $224,000 per year
Job Level
Senior
About the role
- Collaborate with PECS Patient Experience, Solutions, and Operations teams to support all NA Innovative Medicine TAs.
- Align with Px and Brand Teams to the creation and execution of comprehensive J&J withMe branding strategies for PECS, aimed at enhancing brand awareness and engagement.
- Evaluate competitor patient experience and access offerings and anticipate future trends.
- Maintain strong connectivity with Internal Stakeholders (Patient Experience, Solutions, Operations, Market Access, and Brand) to understand evolving business and program needs.
- Develop and deliver training to help Internal Stakeholders understand messaging and asset submission requirements.
- Participate in CAC reviews to ensure compliant, accurate, and timely approvals of patient support program materials.
- Drive harmonization of J&J patient support program materials where appropriate.
- Develop and maintain HCP and patient‑facing message libraries that guide all content for J&J withMe.
- Define advance CAC performance indicators to identify friction points and drive continuous improvement and engagement strategies within CAC/CET processes to increased organizational efficiency, and enhance launch effectiveness for all materials and resources.
Requirements
- A minimum of a Bachelor's degree is required
- A minimum of 5 years of dynamic experience in the pharmaceutical industry is required
- A minimum of 5 years demonstrated in pre-launch & launch activities, in-line marketing, market access, marketing support, or sales management/training experience implementing marketing strategy is required
- An ability to manage multiple priorities is required
- Excellent leadership skills with the ability to work effectively in a matrix and unstructured environment and manage project teams with or without direct report authority is required
- Excellent verbal and written communication skills and ability to present to all levels of leadership required
- Commitment to creating an inclusive environment and fostering best thinking across the team is required
- Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a wide array of colleagues and customers is required
Benefits
- medical, dental, vision, life insurance
- short- and long-term disability
- business accident insurance
- group legal insurance
- consolidated retirement plan (pension)
- savings plan (401(k))
- Vacation – up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
- Holiday pay, including Floating Holidays – up to 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
pre-launch activitieslaunch activitiesin-line marketingmarket accessmarketing supportsales managementmarketing strategyproject managementperformance indicatorscontent development
Soft skills
leadershipcommunicationinterpersonal skillsrelationship buildingprioritizationteam collaborationinclusive environmentmatrix managementpresentation skillscontinuous improvement
Certifications
Bachelor's degree