Senior Specialist, Comm Ops, Enabling Tech
OneTrust
full-time
Posted on:
Location Type: Hybrid
Location: West Chester • Massachusetts, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $79,000 - $127,650 per year
Job Level
Senior
About the role
- Supports sales team by monitoring contact expirations, software renews for VHN & VRAS and monitor billing plans.
- Partner with sales managers, service & repair, contract management, VHN product support team, HCC/legal and Customer Service to ensure compliance with contracting and billing of capital equipment.
- Maintain master contract and billing files for all VELYS products in the field, information is then shared with stakeholders via PowerBI for up-to-date information and reporting.
- Provides VHN monthly renewal summary to leadership.
- Sends VRAS deactivation notices.
- Detects and researches discrepancies to provide insights to support business decisions and sales operation needs.
- Works in partnership with Field Sales Management to solicit needs and align priorities.
- Works collaboratively to provide valuable, impactful, and clear communication to business partners.
- Maintain VRAS and VHN SOP’s.
- Ensure 100% compliance within our VELYS Digital Surgery Platform.
- Provide mentorship to other team members and transfer knowledge across departments, Operating Companies, etc.
- Proactively identify new insights to support business decisions and sales operation’s needs, including system enhancements, process improvements and other activities.
- Ad-hoc projects as required.
Requirements
- BA/BS required
- 5 years minimum business experience in logistics, finance, marketing, commercial operations, and/or related experience
- Successful experience with leading and coordination of projects across multiple teams and partners
- Strong history applying sophisticated excel and Microsoft office applications
- Excellent communication skills, both written and verbal, with proficiency in interacting across all organizational levels
- Creative problem-solving skills
- Ability to work independently and collaborate with various levels of management and external customers
- Experience in data management, analysis and visualization, with proven track record to connect the analysis to insights that inspire action
- Strong digital literacy used in business reporting
- Ability to effectively develop and present oral presentations
- Preferred: SAP experience
- Preferred: PowerBI experience
- Preferred: Experience with inventory and sales analysis
- Preferred: Experience with process improvement
Benefits
- Health insurance
- 401(k) matching
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementdata analysisdata visualizationproject coordinationprocess improvementinventory analysissales analysisMicrosoft ExcelMicrosoft Officecompliance
Soft skills
communicationproblem-solvingcollaborationmentorshipindependencecreativityleadershiporganizational skillsinterpersonal skillsinsight generation