Director, Customer Success – Central Region

OneStream Software

Director, Customer Success leading a high-performing team in managing customer relationships across the Central Region. Driving customer satisfaction and successful strategies aligned with business objectives.

Posted 4/14/2026full-timeRemote • Illinois, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, New York, Ohio, Wisconsin • 🇺🇸 United StatesLead💰 $158,500 - $198,250 per yearWebsite

About the role

Key responsibilities & impact

Lead the development and implementation of regional customer success strategies, ensuring alignment with global objectives and local market needs.
Drive adoption, expansion, and retention efforts, leveraging data-driven insights to optimize outcomes across the region.
Strategize with CS leadership and Sales RVP across assigned region.
Deliver deep and actionable internal QBRs to CS and Sales Leadership.
Demonstrate commercial acumen by identifying and capitalizing on expansion opportunities, advising on incremental revenue, and securing operational commitments that strengthen customer relationships.
Serve as a customer-facing leader, establish and nurture senior and executive-level relationships with key decisionmakers and influencers across the customer base, promoting mutual success and long-term partnership across your region.
Oversee a diverse portfolio of strategic and complex customer accounts, ensuring high satisfaction, reference-ability, and retention.
Direct, mentor, and develop a team of Senior Managers and Customer Success professionals.
Proactively identify and mitigate risks to customer satisfaction, growth, and renewal.
Monitor and report on regional performance against key metrics to senior leadership, providing actionable insights and recommendations for continuous improvement.

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Information Systems, or a related field; an advanced degree may be considered in lieu of professional experience.
10+ years in a related function with direct customer advocacy and engagement experience.
Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or Sales/Pre-Sales.
Minimum of 3 years of experience in a leadership role.
Proven experience managing complex customer portfolios and C-level executive stakeholders.
Extensive background with SaaS applications.
Strong understanding of corporate finance functions including financial close, planning, budgeting, forecasting, management reporting.

Benefits

Comp & perks

Vision
Medical
Life
Dental
401K

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementconsultingSaaS applicationsfinancial planningbudgetingforecastingmanagement reportingdata-driven insightsrisk mitigation

Soft Skills

leadershipcommercial acumenrelationship buildingmentoringstrategic thinkingcommunicationproblem-solvingteam developmentcustomer advocacystakeholder engagement