Customer Success Manager – Enterprise Performance Management Software
OneStream Software
full-time
Posted on:
Location Type: Remote
Location: Singapore
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About the role
- Manage a portfolio of customers
- Guide customers from onboarding to sustained engagement and growth
- Build relationships with key stakeholders
- Collaborate with sales to identify upselling opportunities
- Mitigate risks that threaten customer satisfaction and growth
- Conduct cadence-based Business Review meetings
Requirements
- Minimum of 5 years overall experience
- At least 3 years in a Customer Success role within a SaaS technology company
- Proven experience in building and managing strong customer relationships
- Conceptual understanding of key finance processes
- Degree in Business, Accounting, Finance, Information Technology, or a related field
Benefits
- Transparency around corporate structure, salary, and benefits
- Core value of customer success
- Variety of project work (not industry-specific)
- Strong culture and camaraderie
- Multiple training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessSaaSFinance processes
Soft Skills
Relationship buildingStakeholder managementCollaborationRisk mitigationCustomer engagement