OneStream Software

Senior Director, Customer Success – Americas, NA, LATAM

OneStream Software

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $182,500 - $228,250 per year

Job Level

Senior

About the role

  • Lead the development and implementation of regional customer success strategies, ensuring alignment with global objectives and local market needs.
  • Strategize with CS senior leadership and Sales SVP across assigned region.
  • Drive adoption, expansion, and retention efforts, leveraging data-driven insights to optimize outcomes across the region.
  • Manage internal QBRs to CS and Sales Leadership from team of Directors and deliver own QBR.
  • Demonstrate commercial acumen by identifying and capitalizing on expansion opportunities, advising on incremental revenue, and securing operational commitments that strengthen customer relationships.
  • Serve as a customer-facing leader, establish and nurture senior and executive-level relationships with key decisionmakers and influencers across the customer base, promoting mutual success and long-term partnership across your region.
  • Empower regional directors to protect revenue, and develop strategies to grow ARR in the region.
  • Foster a culture of excellence, collaboration, and continuous learning, ensuring the team is equipped to deliver outstanding customer experiences and achieve key performance indicators.

Requirements

  • Bachelor’s degree in Business, Finance, Information Systems, or a related field; an advanced degree may be considered in lieu of professional experience.
  • 15+ years in a related function with direct customer advocacy and engagement experience.
  • 10+ years of experience in Customer Success.
  • 10+ years of experience in a leadership role.
  • Proven experience managing senior leaders while having accountability for $100M+ ARR.
  • Demonstrated success as a transformational leader who builds scalable organizations and develops high performing teams.
  • Proven experience managing complex customer portfolios and C-level executive stakeholders.
  • Extensive background with SaaS applications.
  • Strong understanding of corporate finance functions including financial close, planning, budgeting, forecasting, management reporting.
Benefits
  • Vision
  • Medical
  • Life
  • Dental
  • 401K
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success strategiesdata-driven insightsrevenue growth strategiesfinancial closeplanningbudgetingforecastingmanagement reportingSaaS applicationstransformational leadership
Soft Skills
commercial acumenrelationship buildingcollaborationcontinuous learningteam empowermentcustomer advocacystrategic thinkingleadershipcommunicationproblem-solving