OneStream Software

Technical Customer Support Engineer – Cloud/IT

OneStream Software

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $75,000 - $90,000 per year

Job Level

JuniorMid-Level

Tech Stack

AWSAzureCloudCognosDNSKubernetesLinuxOracleServiceNowSQL

About the role

  • Respond to customer issues and proactively contact customers to triage problems.
  • Provide remote support for OneStream customers.
  • Research, resolve and respond to complex issues.
  • Strong understanding of technical troubleshooting methodologies.
  • Ability to communicate complex/technical concepts and provide thorough Root Cause Analysis findings.
  • Collaborate with other teams to help solve support problems, training problems, and other issues that may arise.
  • Update and maintain technical knowledge base articles.
  • Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency.
  • Lead by example and encourage information sharing, team-based resolution activity, cross-functional training & collaboration.
  • Emphasis on resolving cases as quickly & effectively as possible.
  • Assist in developing innovative solutions and building strong relationships with customers.

Requirements

  • College diploma or Bachelor’s degree in a technology-related field or equivalent work experience
  • 2+ Years experience working in an IT helpdesk support role
  • 1+ Years experience in Windows Server Administration (e.g. security policies, windows updates, windows server roles)
  • 1+ Years’ experience in Cloud Platform Technologies (e.g. Azure, AWS)
  • 1+ Years’ experience in Network Configuration and Troubleshooting (e.g. DNS, IP routing, VPN’s, Subnets)
  • Experience with Configuring Identity Providers (IdP) (e.g. Microsoft Entra ID, Okta, PingFederate, or Active Directory)
  • Experience with Microsoft Azure Cloud, SQL Server, IIS Web settings
  • Experience in Linux environments
  • Experience documenting best practices and procedures within a IT knowledge base
  • Experience with PowerShell, VB.net, C# or Visual Basic
  • Any object-oriented programing language
  • Prior experience with any of the following products: OneStream, Oracle Hyperion HFM, FDM, Planning, Essbase, Blackline, IBM Cognos or other EPM database solutions
  • Kubernetes
  • ServiceNow
  • Jira
  • Confluence
  • Experience solving financial-driven support issues
Benefits
  • Vision
  • Medical
  • Life
  • Dental
  • 401K

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows Server AdministrationCloud Platform TechnologiesNetwork ConfigurationTroubleshootingConfiguring Identity ProvidersMicrosoft Azure CloudSQL ServerPowerShellVB.netC#
Soft skills
technical troubleshootingcommunicationcollaborationproblem-solvingcustomer relationship managementinformation sharingteam-based resolutioninnovationurgencyroot cause analysis