Bilingual Help Desk Specialist, Contact Center Representative
OneSource Virtual
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Responsible for supporting the Benefit & Employee Services Team
- Provide professional and timely service to internal and external customers
- Effective communication skills via telephone, email, and in-person
- Provide Workday platform navigation and access assistance to contact center requests
- Support team goals for performance metrics and service level agreement statistics for all cases
- Escalation of service delivery issues to on-site Lead and Corporate contacts as appropriate
- Participate in ongoing training relative to the functional area
- Form strong partnerships within the department and organization
- Identify and document areas of improvement or innovation through process change or automation
Requirements
- HS Diploma required
- 1-2 years of customer service or related experience and/or training
- Fluency written/spoken in Spanish is required.
- Must have the ability to learn basic Employee Self Service functionality for the Workday platform
- Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
Benefits
- OSV employees enjoy a values-based culture
- Upward mobility
- Professional development with opportunities of all kinds
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Workday platform navigationEmployee Self Service functionalityMicrosoft OfficeOutlookHRIScustomer serviceprocess changeautomation
Soft Skills
effective communicationprofessional servicepartnership buildingproblem-solvingtraining participation
Certifications
HS Diploma