Employee Services Manager – Operations
OneSource Virtual
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Own and manage operational processes across Benefits Administration, COBRA/Direct Bill, and related services
- Oversee daily workflows to ensure compliance with service-level agreements (SLAs), quality standards, and regulatory requirements
- Develop, implement, and monitor process documentation, controls, and standard operating procedures
- Partner with audit and compliance teams to maintain control matrices and support reviews
- Identify, evaluate, and implement process improvements, automation, and efficiency opportunities
- Use data and metrics to monitor performance, identify trends, and escalate issues requiring leadership attention
- Support new client implementations and ensure smooth integration into existing operations
- Provide coaching, performance feedback, and professional development for direct reports
- Facilitate training to ensure team members are proficient in processes and compliance standards
- Contribute to annual cycle activities such as Open Enrollment planning and execution
- Collaborate with other departments to align processes and advance organizational initiatives
- Perform other operational duties as assigned by leadership
Requirements
- 5+ years of operational management or process-focused leadership experience
- Strong knowledge of employee benefits, COBRA, and related federal/regulatory requirements
- Proficiency with Microsoft Office and HRIS/benefits administration platforms
- Experience in process improvement methodologies (e.g., Lean, Six Sigma) preferred
- Bachelor's Degree
Benefits
- Professional development opportunities
- Values-based culture
- Upward mobility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process documentationprocess improvementautomationdata analysisperformance monitoringcompliance managementemployee benefits knowledgeCOBRA knowledgeLean methodologySix Sigma
Soft Skills
leadershipcoachingperformance feedbackprofessional developmenttraining facilitationcollaborationorganizational alignmentproblem-solvingcommunicationworkflow management