Bilingual Benefits Specialist – French
OneSource Virtual
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR dependent upon support agreement associated with assigned customers.
- Properly utilize knowledge base to research and provide responses in an efficient and timely manner
- Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries
- Provide professional and timely service to internal audit requests
- Effective communication skills via telephone, email and in-person
- Participate in work intake reviews to further automate audit activities and reporting
- Timely and efficient communication to leadership of any issues relating to audit
- Participate in ongoing training relative to the functional area
- Form strong partnerships within the department and organization
- Identify and document areas of improvement or innovation through process change or automation
- Meets or exceeds all performance standards
- Assumes other duties as assigned by Manager
Requirements
- HS Diploma required
- 2 years of related experience and/or training
- Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
- Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
- French Speaker Preferred
- Bachelor's degree preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HRISemployee benefitsCOBRAfederal requirementsregulatory requirementsprocess automationaudit reporting
Soft Skills
effective communicationprofessional serviceproblem-solvingpartnership buildingtimely communicationareas of improvement identification
Certifications
HS DiplomaBachelor's degree