OneSource Virtual

Bilingual Benefits Specialist

OneSource Virtual

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR
  • Properly utilize knowledge base to research and provide responses in an efficient and timely manner
  • Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries
  • Provide professional and timely service to internal audit requests
  • Effective communication skills via telephone, email and in-person
  • Participate in work intake reviews to further automate audit activities and reporting
  • Timely and efficient communication to leadership of any issues relating to audit
  • Participate in ongoing training relative to the functional area
  • Form strong partnerships within the department and organization
  • Identify and document areas of improvement or innovation through process change or automation
  • Meets or exceeds all performance standards

Requirements

  • HS Diploma required
  • 2 years of related experience and/or training
  • Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
  • Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Workday Accessemployee benefitsCOBRAfederal requirementsregulatory requirementsPC SkillsMicrosoft OfficeOutlookHRIS
Soft Skills
effective communicationprofessional servicetimely communicationpartnership buildingproblem-solvingprocess improvementinnovationtraining participation
Certifications
HS Diploma