Senior Manager, Tax Account Management
OneSource Virtual
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Lead, coach, and develop a team of skilled Tax Account Managers
- Drive team engagement and retention through effective leadership practices
- Implement talent development strategies including training programs and succession planning
- Oversee the tax account management function to ensure effective delivery of OSV tax services
- Enhance and maintain customer relationships through regular engagement and strategic roadmap planning
- Partner with Tax Program Management and Knowledge Coordinators to achieve enhanced analytics
- Create and maintain comprehensive reporting systems for team performance and customer satisfaction
Requirements
- Bachelor's degree
- 10 years of leadership experience with Tax Service Bureau
- Functional knowledge of human resources outsourcing with emphasis on payroll, tax, and garnishments
- Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio)
- Extensive experience with internal OSV BPaaS processes and procedures
- Extensive Workday exposure in services bureau or customer
- Prior HR services portfolio management, Customer Engagement Management, or Account Executive role in HR Services Industry, preferred
Benefits
- values-based culture
- upward mobility
- professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
tax account managementtalent development strategiescustomer satisfaction reportinganalyticshuman resources outsourcingpayrolltaxgarnishmentsOSV BPaaS processesWorkday
Soft skills
leadershipcoachingteam engagementretentioncustomer relationship managementstrategic planningcommunicationdevelopmentperformance managementtraining