OneQrew

Software Onboarding Specialist

OneQrew

full-time

Posted on:

Location Type: Hybrid

Location: Rheine • Germany

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About the role

  • You ensure a smooth and successful onboarding for our new customers onto our software solutions.
  • Your goal is for customers to become productive quickly, understand the value of our products, and have positive experiences from day one.
  • Through your guidance you lay the foundation for long-term satisfaction, successful adoption and sustainable customer relationships.
  • You take full ownership of the onboarding process — from the initial intake and configuration to the successful go-live of our software for tradespeople.
  • You competently lead new customers through every step of the onboarding, explain features and best practices, and ensure the software is optimally aligned with their workflows.
  • You conduct trainings, workshops and training sessions — digitally or on-site — and support users in using the software confidently.
  • You identify potential obstacles early and take proactive measures to ensure a successful implementation.
  • You work closely with Sales, Product Management and Support to gather customer feedback, optimize internal processes and continuously improve the customer experience.

Requirements

  • You have experience in onboarding, customer success, customer support or in implementation/consulting environments.
  • You ideally have experience with software solutions or SaaS products — knowledge of the trades industry is a plus but not required.
  • You work proactively, in a structured way and independently, and keep track of priorities even with many concurrent customer projects.
  • You are comfortable using digital tools, software applications and modern communication formats.
  • You convince through friendliness, solution-orientation and excellent communication skills — both with users and stakeholders.
  • In addition, you quickly identify customer needs, can set priorities and build trusting relationships for the long term.
Benefits
  • Shape your workday flexibly — in a way that works for you and your team.
  • We support your personal development — we recognize your expertise and potential and develop you further in a targeted way.
  • Strengthen body and mind with Hansefit. You will get access to a large network of gyms, swimming pools and class offerings across Germany so you can always find the right way to recharge.
  • We rely on professional occupational safety and modern occupational health services. Together with our health partner we create a safe, healthy work environment that protects you every day and supports your long-term wellbeing.
  • Choose your preferred bike with BusinessBike — whether a classic bicycle, a sporty mountain bike or an e‑bike. This lets you shape your commute or leisure time actively, affordably and sustainably.
  • Benefit from real discounts across many areas of life with our corporate benefits — through exclusive discounts, special offers and attractive deals.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingcustomer successcustomer supportimplementationconsultingSaaSsoftware solutionstrainingworkshopsconfiguration
Soft Skills
proactivestructuredindependentcommunicationsolution-orientedrelationship buildingprioritizationfriendlinesscustomer needs identificationstakeholder engagement