QA Officer, Operations
oneport
full-time
Posted on:
Location Type: Hybrid
Location: Lagos • 🇳🇬 Nigeria
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monitor and evaluate operational processes across port locations for compliance with quality standards
- Lead audits and resolve quality issues
- Implement corrective actions to enhance service delivery
- Develop and track QA metrics
- Conduct regular operational audits and identify compliance gaps
- Lead investigations into operational quality issues
- Design and deliver targeted training programs for staff on quality control protocols
- Collaborate with port operations and cross-functional teams to improve workflows
- Generate and present structured quality assurance reports to senior management
Requirements
- Strong analytical and problem-solving skills
- Good understanding of port operations, freight forwarding, and quality assurance standards
- Experience conducting audits and ensuring regulatory compliance
- Skilled in preparing and presenting QA reports to senior management
- Ability to develop SOPs and implement quality improvement plans
- Excellent attention to detail and ability to manage multiple priorities
- Effective communication and leadership skills across functional teams
- Digital literacy and familiarity with digital quality management and audit systems
Benefits
- Digital process optimization
- Customer experience support
- Quality assurance activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assuranceauditingregulatory complianceSOP developmentquality improvement plansQA metricsdata analysisproblem-solvingreport preparationtraining program development
Soft skills
analytical skillsattention to detailcommunication skillsleadership skillsorganizational skillsproblem-solving skillscollaborationmulti-taskingpresentation skillsinterpersonal skills