Service Desk Technician I

OneOncology

Service Desk Technician I providing remote support for OneOncology's Service Desk. Responsible for incident resolution and customer communication in technology operations.

Posted 8/1/2026full-timeRemote • Idaho • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Service Management, focusing on incident ticket resolution and technical customer service. Proficient in maintaining problem tracking databases and providing effective communication throughout the problem resolution process.

Highest-signal resume keywords

IT Service ManagementIncident Ticket ResolutionCustomer ServiceITIL CertificationServiceNow

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem TrackingTechnical Customer ServiceIncident ManagementContinuous ImprovementA+ CertificationMicrosoft ProductsService Desk OperationsHelpdesk SupportDocumentationTechnology Operations

Soft Skills

Strong Communication SkillsInfluential CommunicationPersuasive Skills

Tools & Technologies

ServiceNowSSOOktaOffice Applications

Certifications & Qualifications

ITIL CertificationA+ Certification

Industry Keywords

Technology OperationsCustomer SupportProblem ResolutionEnterprise Technology Issues

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Operations of the day-to-day components of the OneOncology Service Desk. This includes, but is not limited to, incident ticket resolution, technical customer service, and response to other requests related to technology operations.
Provide excellent customer service through both incoming phone calls and the ticketing system to our internal user base.
Logs and tracks problems; proactively maintains problem tracking databases as part of the problem resolution process.
Provide consistent feedback and updates to customers and other appropriate teammates from start through resolution of enterprise-wide technology issues.
Thoroughly document all steps taken during ticket resolution in the ticketing system.
Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.

Requirements

What you’ll need

At least 1 year of recent experience in technology, service desk, or helpdesk
High school diploma or GED is required.
ITIL certifications a plus
Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted
Occasional travel as needed to support IT end-users
Proven experience with IT Service Management transformation and continuous improvement initiatives.
Strong oral and written communication skills, including the ability to be influential and persuasive with stakeholders.
Experience in the following areas is a plus: ServiceNow, SSO, Okta, Office Applications.

Benefits

Comp & perks

Excellent customer service through both incoming phone calls and the ticketing system to our internal user base.
Triage and escalate customer issues to next level teams as necessary.
Create documentation for common issues and/or requests that will aid in self-help for both technicians and end users.
Participate in 24x7 on-call support.