Tech Analyst I

OneOncology

Tech Analyst I providing technical support for end-user issues at OneOncology's Service Desk. Collaborating with users to resolve technology-related incidents and enhance service delivery.

Posted 4/25/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities.
Respond to and resolve user requests for assistance with computer systems, delivering a high-quality, user-focused support experience.
Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing.
Troubleshoot technical issues and escalate them when necessary.
Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes.
Provide clear, timely updates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues.
Participate in 24x7 on-call support rotations as needed.
Occasional travel as required to support business operations.
Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.

Requirements

What you’ll need

1 – 4 years of recent experience in technology, service desk, and helpdesk
Healthcare related experience a plus
ITIL certifications a plus
Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingticket resolutionproblem resolutiontechnical supportuser assistanceissue trackingknowledge sharingon-call support

Soft Skills

user-focused supportcommunicationteam coordinationtimely updatesfeedback

Certifications

ITILA+Microsoft Products