Tech Analyst I

OneOncology

Tech Analyst I providing desktop support for OneOncology in Monterey & Los Gatos, CA. Assisting with IT service delivery and user issues while striving for continuous improvement in tech operations.

Posted 4/17/2026full-timeMonterey • California • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities.
Respond to and resolve user requests for assistance with computer systems, delivering a high-quality, user-focused support experience.
Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing.
Troubleshoot technical issues and escalate them when necessary.
Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes.
Provide clear, timely updates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues.
Participate in 24x7 on-call support rotations as needed.
Occasional travel as required to support business operations.

Requirements

What you’ll need

1 – 4 years of recent experience in technology, service desk, and helpdesk
Healthcare related experience a plus
ITIL certifications a plus
Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted

Benefits

Comp & perks

Health insurance
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingticket resolutionproblem resolutiontechnical supportuser assistanceissue trackingknowledge sharingon-call support

Soft Skills

user-focused supportcommunicationteam coordinationtimely updatesfeedback

Certifications

ITILA+Microsoft Products