Manager

• Lead, mentor, and manage a team of customer service engineers, ensuring the team is well-equipped to handle complex customer issues.
• Oversee day-to-day B2B customer support activities, including SaaS monitoring, operations, ensuring SLAs are met, SLA reporting, and customer support.
• Work closely with the engineering team to troubleshoot complex technical problems, providing guidance on solutions.
• Identify areas for improvement in the customer service process, and work with the engineering team to implement solutions.

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