Operations Analyst

OneMain Financial

Operations Analyst managing business-risk controls, KPI reporting, and process efficiency for OneMain Financial. Supporting customer service, compliance, productivity, and competitive performance.

Posted 8/19/2026full-timeWilmington • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills to identify and arrange Key Performance Indicator data, develop process maps, and utilize analytics for decision-making. Maintains compliance with company policies and federal laws while fostering a high-performing team culture focused on customer service.

Highest-signal resume keywords

Key Performance Indicator AnalysisProcess MappingAnalytical Problem SolvingMS Office ProficiencyCompliance Guidance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data OrganizationTrend AnalysisEmployee SchedulingProcess ImprovementFTE ProductivityReporting EvolutionRisk IdentificationQuality ComplianceAgent MishandlingSystem Limitations

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationAttention to DetailGood JudgmentFlexibility

Certifications & Qualifications

High School DiplomaGED Diploma

Industry Keywords

Office AdministrationProduction EnvironmentCustomer ExperienceTeam CultureCompetitive Activity

About the role

Key responsibilities & impact

Identify and arrange Key Performance Indicator data in an organized and translatable format
Develop and maintain process maps for processes/functions within the organization
Utilize analytics to support decision making, including employee scheduling and incentive rewards
Communicate with Management and Team Members to minimize expense and maximize customer experience
Facilitate meetings and provide trend analysis to Managers
Utilize analytics to recommend solutions and improve processes, FTE productivity, and overall efficiencies
Collaborate with peer groups to evolve reporting
Identify and escalate analytical observations that pose risks to business areas, including quality, compliance, agent mishandling, and system limitations
Maintain awareness of company policies, procedures, federal and state laws, and provide compliance guidance to employees
Monitor competitive activity and trends and formulate competitive solutions
Foster a high-energy, high-performing team culture with exemplary customer service standards

Requirements

What you’ll need

High School / GED Diploma
Three to five (3-5) years’ experience in office administration
Superior problem solving and research skills
Excellent verbal and written skills
Ability to work full time hours and occasionally arrive early or stay during evening hours to support an internal or external event
Attention to detail, good judgment, flexibility in handling multiple tasks
Ability to maintain confidentiality and sensitive information
Proficient in basic MS Office applications
Energetic and eager to tackle new projects and ideas
Previous experience in a production environment preferred

Benefits

Comp & perks

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Flexible work arrangements
Career development opportunities