Performance Operations Manager

OneMain Financial

Performance Operations Manager overseeing Centralized Servicing and Collections Teams. Leading efforts to improve service and collection results at OneMain Financial.

Posted 5/7/2026full-timeFort Mill • Kentucky, South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage the performance of Centralized Servicing and Collections Teams
Examine workload volumes, prioritize and dictate work efforts
Perform daily analysis for assignments
Lead, develop, and maintain a highly effective team
Establish strong partnerships with Centralized Leadership
Collaborate with cross‑functional teams and senior leaders
Champion coaching and development efforts
Serve as the primary liaison for Central Business leaders

Requirements

What you’ll need

High School Diploma or GED
Two (2) or more years of servicing/collection/call center experience
Ability to travel domestic
Excellent communication and able to present to medium/large group
Project management experience/skills
Preferred Bachelor's degree or some post-secondary education
Bi-Lingual (Spanish / English) fluency preferred but not required
Experience in the financial services industry
Five (5) years’ experience in supervisory role

Benefits

Comp & perks

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

servicing experiencecollection experiencecall center experienceproject management skillssupervisory experience

Soft Skills

communicationpresentation skillsteam leadershipcollaborationcoachingdevelopmentprioritizationanalysis

Certifications

High School DiplomaGEDBachelor's degree