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Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Proactively manage a diverse portfolio of 100+ local businesses, taking full ownership of their success and maintaining a targeted net retention rate.
- Regularly lead performance reviews with clients to demonstrate the value of the OneLocal suite, analyze ROI, and align our solutions with their evolving business goals.
- Work within a high-performance ecosystem, partnering with Account Executives, Implementation Specialists, Digital Marketing Experts, and Marketing Strategists to ensure seamless handoffs and expert execution.
- Act as a proactive problem-solver by identifying potential churn risks or technical hurdles early, ensuring every client reaches their desired outcome.
- Go above and beyond to ensure clients are fully leveraging the OneLocal platform, turning local business owners into long-term brand advocates.
Requirements
What you’ll need- 2 or more years of experience as a Client Success Manager or Account Manager within a SaaS organization, Marketing Agency, or Tech Startup.
- Experience working with a high volume of clients; previous experience working with small and medium businesses (SMBs) is a strong asset.
- A dedication to putting our customers' best interests first and doing whatever it takes to help them succeed with our solutions.
- Strong verbal and written communication skills with the ability to quickly build deep rapport and long-term partnerships with clients.
- Ability to work in a fast-paced environment, quickly adapt to changing timelines or priorities, and confidently question the status quo.
- Strong organizational and follow-up skills, a high level of professionalism, honesty, and integrity.
- Familiarity with CRM platforms, ideally Salesforce.
Benefits
Comp & perks- High Impact: The opportunity to have a major impact at a growing company that is helping small and medium-sized businesses expand their digital presence.
- Remote-First: We are committed to a remote-first/distributed team work environment.
- Culture: Virtual social events, including coffee chats and happy hours with your colleagues.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Client Success ManagementAccount ManagementROI AnalysisPerformance ReviewsProblem SolvingSaaS ExperienceDigital MarketingCustomer RetentionBusiness AnalysisAdaptability
Soft Skills
CommunicationRelationship BuildingOrganizational SkillsProfessionalismIntegrityCustomer FocusProactivityTeam CollaborationFollow-upRapport Building