OneImaging

Quality Assurance Manager

OneImaging

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $90,000 per year

About the role

  • Build and manage a high-performing Quality team focused on ensuring agent compliance and service excellence within a high-growth, tech-enabled healthcare environment.
  • Ensure 100% adherence to clinical protocols, insurance verification accuracy, and HIPAA privacy standards during every member touchpoint.
  • Develop and refine quality scorecards that balance technical compliance (SLA accountability, funnel visibility) with the human side of care navigation.
  • Lead regular calibration sessions with Operations Managers to ensure a unified vision of "quality" and facilitate the closing of feedback loops.
  • Identify trends in member friction points—whether it’s scheduling delays or insurance hurdles—and collaborate with Product and Training teams to solve them at the root.

Requirements

  • 3 - 5 years in call center quality/compliance leadership, ideally within Digital Health, Health Insurance, or Tech-Enabled Services.
  • Deep understanding of healthcare plan designs (TPAs, captives, self-insured models) and the nuances of radiology/imaging referrals preferred
  • Proven track record of managing high-volume quality audits and navigating complex regulatory landscapes (HIPAA is a must).
  • Proficiency in analyzing funnel metrics and quality data to drive operational improvements.
  • Experience with modern QA platforms (e.g., Playvox, MaestroQA) and CRM systems (Salesforce/Zendesk).
Benefits
  • competitive benefits plans
  • equity incentive
  • bonus eligible
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality auditsdata analysisSLA accountabilityfunnel visibilityinsurance verificationHIPAA compliancehealthcare plan designsradiology referralsoperational improvementscompliance leadership
Soft Skills
team managementcollaborationfeedback facilitationproblem-solvingcommunicationcalibration leadershiptrend identificationservice excellencemember navigationvision alignment