Member Operations Manager

OneImaging

. Manage and inspire a rapidly growing global team of Care Navigators across multiple functions (inbound, assigned, clinical) .

Posted 3/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and inspire a rapidly growing global team of Care Navigators across multiple functions (inbound, assigned, clinical)
Monitor funnel metrics, remove blockers, and implement improvements to boost speed, conversion, and quality
Run 1:1s, deliver feedback, manage performance plans, and champion professional development
Lead retrospectives, maintain SOPs, and run QA processes to ensure consistency as we scale
Collaborate with Product, Clinical, and Engineering teams to resolve issues and shape tooling that empowers the frontline
Step into workflows yourself when needed—modeling the urgency, empathy, and rigor we expect from the team

Requirements

What you’ll need

3–5+ years leading large support, service, or clinical operations teams—preferably in healthcare, tech-enabled services, or digital health
Proven ability to manage high-volume operations with strong SLA accountability and funnel visibility
A people-first but data-backed leadership style; you drive results through clarity, coaching, and consistency
Excellent problem-solving and prioritization skills—you know how to unblock teams and keep momentum high
Experience running retrospectives, training programs, and process improvement initiatives
Bonus: familiarity with healthcare workflows like prior authorizations, scheduling, or eligibility checks

Benefits

Comp & perks

Competitive benefits plans
Equity incentive participation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

performance managementprocess improvementdata analysisfunnel metricsSLA accountabilityworkflow managementquality assurancetraining program developmentretrospective facilitationclinical operations

Soft Skills

leadershipcoachingproblem-solvingprioritizationcommunicationempathyurgencyteam managementinspirationcollaboration