OneImaging

Customer Support Agent – Healthcare

OneImaging

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $1,000 per month

About the role

  • Driving Satisfaction: Connect with members, answer all questions and ensure they leave all interactions satisfied with the quality of support and confident in the One Imaging process.
  • Solving Problems: Use available resources, notes, and critical thinking to accurately and politely solve the member problems, aiming for on-call resolution whenever possible.
  • Overcoming Objections: Use proven techniques to address concerns, clarify next steps, and ensure members move forward confidently.
  • Delivering Outstanding Experiences: Engage members with empathy, professionalism, and clarity to build trust and reduce friction.
  • Multi-Channel Communication: Use phone, SMS, email, and chat to manage members requests and needs quickly, and follow up to confirm resolution.
  • Collaborating Cross-Functionally: Partner with internal teams to ensure information is accurate and members experience seamless handoffs.
  • Meeting Goals: Consistently hit weekly and monthly targets for Member Support team – call volume, time to answer, average handle time, member satisfaction, and retrieval completions.

Requirements

  • Exceptional English Proficiency: C2-level mastery in English, enabling precise and professional interactions.
  • 2+ years in inbound calling, call center, or customer service/support roles (healthcare experience is preferred).
  • Excellent verbal communication skills with a professional and empathetic phone manner.
  • Ability to listen, build trust, and handle objections with resilience and positivity.
  • Strong organizational skills to manage volume and follow-ups.
  • Tech-savvy, comfortable with CRMs, call platforms, and messaging tools.
  • High school diploma required; Associate’s or Bachelor’s degree preferred.
Benefits
  • Compensation: $1,000/mo USD or your currency of choice.
  • Work from home and flexible schedule
  • Opportunities for professional development and growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem solvingcritical thinkingmulti-channel communicationcall handlingobjection handlinggoal achievementmember satisfactiontime managementfollow-up management
Soft Skills
empathyprofessionalismclaritytrust buildingresiliencepositivityorganizational skillsverbal communicationactive listeningcollaboration
Certifications
high school diplomaAssociate’s degreeBachelor’s degree