Call Center Supervisor – Bilingual
OneDigital
full-time
Posted on:
Location Type: Hybrid
Location: El Paso • Ohio • Texas • United States
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About the role
- Oversee daily operational performance for a team of call center representatives
- Ensure service excellence by monitoring KPIs, coaching staff, and resolving complex customer issues
- Partner cross-functionally to support process improvements and optimize call workflows
- Monitor quality and adherence to procedures
Requirements
- High School Diploma or GED
- Some College preferred
- Dialpad experience preferred or similar call center platform
- Salesforce experience preferred
- PEO / HRIS support experience preferred
- Prism experience preferred
- iSolved experience preferred
- Bilingual (Spanish Speaking)
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
coachingproblem solvingcustomer serviceprocess improvementteam leadership
Certifications
High School DiplomaGED